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Dialzen
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About Us

Last updated Oct 20, 2026

Who we are

Dialzen is a platform for AI phone agents. Small businesses, clinics, agencies and support teams use it to answer calls around the clock, book appointments and make follow-up and reminder calls to people who agreed to receive them.

What Dialzen does

  • Inbound support. An agent answers your number, explains your opening hours, prices and policies from your knowledge base, and takes messages when it can't help.
  • Appointment booking. Agents check availability and book, move or cancel appointments in Cal.com or Google Calendar while the caller is on the line.
  • Consented follow-ups and reminders. Run outbound campaigns for appointment reminders, order updates and callbacks to contacts who gave the consent the law requires, within the calling hours of each contact's time zone.
  • Hand-off to a human. When a caller asks for a person, or the agent reaches the limit of what it should handle, it transfers the call to your team.
  • On your website too. A "Talk to us" voice button lets visitors speak with an agent in their browser, and every agent can be tested from the dashboard before it takes real calls.
  • In your callers' language. Agents speak many languages and accents, including Hindi and Arabic.
  • Call logs you can act on. Every call has a transcript, a summary, the caller's sentiment and the details you asked the agent to collect, plus a recording when recording is turned on.
  • Teams and integrations. Invite your team with roles, send results to Google Sheets or your own webhooks, get notified by email, Slack, Microsoft Teams, Discord or Telegram, and connect your own systems through the REST API.

How it works

  1. You build the agent in your dashboard: its instructions, voice, language, first message, knowledge base and tools.
  2. A managed voice provider runs the call. The voice provider chosen by the operator of this platform (for example ElevenLabs or Retell AI) handles the live audio: it listens, thinks with the AI model and speaks, with low delay.
  3. Your dashboard is the control centre. Phone numbers, contacts, consent records, do-not-call lists, campaigns, credits, analytics and call logs all live in Dialzen. When a call ends, its transcript, summary and recording come back here.

What we believe

  • Callers deserve to know. Every agent tells callers at the start of the call that they are speaking with an AI assistant, and answers honestly when asked.
  • Consent comes first. Outbound calls only go to contacts with a consent record that fits the purpose of the campaign, and never to numbers on a do-not-call list. Outbound calling is enabled only after we review and approve the workspace.
  • A human is always one step away. Agents should hand off to a person whenever the caller wants one or the situation needs one.
  • Your data is yours. Export calls and contacts as CSV, or read everything through the REST API, whenever you like.

Contact

Questions or ideas? Get in touch. We read every message.